Refund & Returns Policy

Introduction

At fitnesscoolingfan.com, we strive to ensure that our customers are completely satisfied with their purchase. If you are not satisfied with your purchase of the 100 RPM high-speed handheld fan USB mini portable charging brushless turbine desktop fan, we offer a fair and straightforward return and refund policy. Please read the following terms carefully.

Return Eligibility

Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in the original packaging, including all accessories, manuals, and documentation.
  • The return must be initiated within 30 days of the delivery date.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

How to Initiate a Return

Step-by-Step Process

  1. Contact Us: To initiate a return, please contact our customer support at alexander.buenafe210@gmail.com. Provide your order number, a brief description of the reason for the return, and any relevant photos if the item is defective or damaged.
  2. Receive Return Authorization: Once we receive your request, we will review it and send you a Return Merchandise Authorization (RMA) number and return instructions if your return is approved.
  3. Pack and Ship: Securely pack the product in its original packaging and include the RMA number. Ship the product to the address provided in the return instructions.

Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
  • If the return is not due to our error, the customer is responsible for the return shipping costs.

Refunds

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • If rejected, we will notify you with a reason for the rejection.

Partial Refunds

Partial refunds may be granted for:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Exchanges

If you need to exchange a defective or damaged item for the same item, please contact us at alexander.buenafe210@gmail.com. We will provide instructions on how to proceed with the exchange.

Contact Information

If you have any questions or concerns about our refunds and returns policy, please contact us at:

Effective Date

This Refunds and Returns Policy is effective as of 07/08/2024.

By making a purchase on fitnesscoolingfan.com, you acknowledge that you have read, understood, and agreed to our refunds and returns policy. We appreciate your business and are committed to providing you with quality products and excellent customer service.

Thank you for shopping with SnA Marketing!